Privacy Policy
Last updated: December 2024
At SendTek, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics platform.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account
- Use our services
- Contact our support team
- Subscribe to our communications
This may include:
- Contact information (name, email address, phone number, postal address)
- Business information (company name, business type, VAT number)
- Payment information (processed securely through our payment providers)
- Shipping information (sender and recipient details, package information)
- Account credentials (username, password)
1.2 Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our shipping platform
- Process your shipments and transactions
- Communicate with you about your account and services
- Improve and personalise your experience
- Comply with legal obligations and regulations
- Prevent fraud and ensure security
- Send you marketing communications (with your consent)
- Analyse usage patterns to improve our services
3. Information Sharing and Disclosure
We may share your information with:
- Shipping Carriers: To facilitate shipment processing and delivery
- Service Providers: Third-party companies that help us operate our business (payment processors, hosting providers, analytics services)
- Business Partners: With your consent or as necessary to complete transactions
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymise it.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Restriction: Request restriction of processing
- Portability: Request transfer of your information
- Objection: Object to processing of your information
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your login
- Analyse usage patterns
- Provide personalised content
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: